MOBILE APP DEVELOPMENT FOR FITNESS & TRAINING PLATFORMS

How EitBiz Revamped Gymproluxe's Fitness App and Boosted Memberships?

About the Project

Gymproluxe is a comprehensive mobile fitness app designed to empower users on their health journeys with access to personalized fitness and nutrition plans curated by certified professionals. The app offers dynamic workout routines, targeted meal suggestions, and real-time progress tracking, all tailored to individual user goals. With a built-in communication system, Gymproluxe allows users to stay connected with their trainers for consistent motivation and personalized support.

The platform was envisioned as a digital fitness companion that brings together the core elements of wellness, like exercise, diet, and accountability, into a seamless mobile experience. However, before engaging EitBiz, the app was facing critical functionality challenges that hindered its growth and user satisfaction.

Industry Fitness, Health & Wellness

Services Mobile App Design & Development

What Challenges Were Holding Gymproluxe Back?

When Gymproluxe approached EitBiz, the app was struggling with several core technical issues that were negatively impacting user experience and retention. The payment gateway integration was broken, preventing users from subscribing to premium plans or making in-app purchases. This directly affected revenue streams and trust in the platform. Additionally, in-app purchases were malfunctioning, causing user frustration and increased support requests. Multiple bugs across both iOS and Android platforms further contributed to performance issues, from crashes and data syncing errors to broken communication features between users and trainers. These persistent bugs not only slowed down the app but also discouraged users from continued use, leaving Gymproluxe at a critical crossroads.

How Did EitBiz’s Approach Tackle the App’s Core Issues?

We adopted an agile, problem-first methodology to resolve the underlying technical issues and enhance the overall performance of the app.

Diagnosed and rebuilt faulty payment gateway logic for seamless transactions.
Performed rigorous QA testing to identify and fix platform-specific bugs.
Updated core logic for in-app purchases and enhanced backend reliability.

What Features Did We Reinvent to Enhance User Experience?

Seamless Payment and Purchase Integration

We integrated a robust and secure payment gateway using Stripe to ensure users could effortlessly subscribe to premium plans and make in-app purchases. With end-to-end encryption, transaction logs, and real-time feedback, we ensured every payment process was secure and transparent. This not only reduced abandoned carts but also restored user trust. Our engineers optimized in-app purchase flows using native bridge modules, ensuring smooth functionality across both iOS and Android ecosystems. Additionally, we implemented multi-currency support, seamless refund handling, and subscription management features that gave users complete control over their payments. By conducting rigorous stress testing and compliance checks, we ensured the system could handle peak traffic volumes without performance issues. This comprehensive approach helped deliver a frictionless payment experience, boosting overall customer satisfaction and retention.

Bug Fixing and Performance Optimization

Our QA team conducted an intensive audit and eliminated over 30 recurring bugs. These included fixes to user data syncing, real-time communication lags, and crashes during workout session tracking. We implemented proactive monitoring tools to detect anomalies and ensure stability across app versions. Furthermore, we optimized API calls and improved data caching to enhance app speed, especially in low-network conditions. Users immediately noticed a smoother and more responsive interface. In addition, we refined background processes to reduce battery consumption, optimized memory management to prevent app slowdowns, and improved error logging to simplify future debugging. These enhancements not only stabilized the app but also created a seamless user journey, leading to higher retention rates and more positive user reviews.

What Changed After the Collaboration?

Within three months of launch post-revamp, Gymproluxe saw a 40% increase in monthly memberships, directly attributable to smoother payment flows and improved user experience. App retention rose by 35%, and the average user session time increased significantly due to stable performance and ease of use. The feedback from both users and trainers was overwhelmingly positive, and the app's App Store and Play Store ratings improved from an average of 2.8 to 4.5 stars. Our continued partnership ensures Gymproluxe remains technically sound and scalable for future enhancements.